At BazarMela.xyz, customer satisfaction is our top priority. We take great care to deliver fresh, high-quality frozen and organic products. However, if you face any issues with your order, we’re here to help.
Eligibility for Refund or Replacement
You may be eligible for a refund or replacement under the following conditions:
- You received the wrong item.
- The product was damaged or spoiled upon delivery.
- Items were missing from your order.
- The product was expired or not suitable for consumption upon arrival.
Note: Due to the perishable nature of our frozen and organic goods, we do not accept returns once the product has been delivered and accepted by the customer, unless it meets the conditions above.
How to Request a Refund or Replacement
To request a refund or replacement:
Contact us within 24 hours of delivery.
Provide your order number, a brief explanation, and photos of the damaged or incorrect product (if applicable).
Email us at info@bazarmela.xyz or call us at +880 1632-383737.
Non-Refundable Situations
We do not offer refunds or replacements in the following cases:
- Change of mind after receiving the order.
- Incorrect address or phone number provided at the time of order.
- Failure to collect the delivery on time.
- Delays caused by external factors (e.g., weather, traffic, strikes).
Refund Processing
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to your original payment method.
- If you paid by Cash on Delivery, a refund will be made via bKash/Nagad or bank transfer.
Contact Us
If you have questions about our refund policy or need assistance, reach out to our support team:
📧 Email: info@bazarmela.xyz
📞 Phone: +880 1632-383737
🌐 Website: https://bazarmela.xyz